However I have drafted many such letters to idiotic companies employing…..well….idiots. Most of which are marketing dopes that come up with the nonsense and drivel they sport self-congratulatory stances and walk around with inflated egos and little, if any, grasp of people, usefulness and so on. I have never limited my letters to those people.
Certainly customer service, Human Resource depts are littered with people whom I think are educated specifically to be obtuse, difficult, low-functioning, rude and about as un-helpful as they can possibly be.

Nearly anything dealing with another person probably stands about a 70 percent of being fouled up in some way……even with simple, clear tasks.

So……I applaud you and your letter. Let’s re-take back our society from the masses of dumbasses that are out there.